Support
We're here to help. Whether you've found a bug, have a question, or want to suggest a feature, there are two ways to reach us.
Join the Community
Our Discord server is the fastest way to get help, and the best way to help shape the app.
- Get help and troubleshoot issues in real time
- Report bugs and track fixes as they happen
- Request features and vote on what gets built next
- Share your dive sessions with other freedivers
- Early access to updates and beta builds
Quick answers
My dives show 6.0 m, even the deeper ones
FreeDive Ultra corrects deeper dives from Apple Health, so it needs Health access. In the Health app on your iPhone, tap your profile picture, then Privacy, Apps, FreeDive. Tap Change Access, Select All, then Continue, and choose All Recorded Data and Future Data. If you see Turn On All instead, tap it. Step by step, with pictures →
Nothing was recorded, or every value is 0
Turn on Motion & Fitness: on your iPhone, open Settings, Apps, FreeDive, Motion & Fitness. Full answer →
A session did not start by itself
On the watch: Settings, General, Auto-Launch. Set App to FreeDive, and pick At 1M for open water or Immediately for a pool. Full answer →
A session is missing from Apple Fitness
Check Health access as above, and that HealthKit Integration is on in FreeDive Ultra under Settings, General. Full answer →
FreeDive Ultra is not on my watch
On your iPhone, open the Watch app, scroll to Available Apps, and tap Install next to FreeDive. Full answer →
Does it work on iPad?
Yes: your logbook, maps, settings and Train on the bigger screen. Apple Watch Ultra pairs with an iPhone, never an iPad, so keep FreeDive Ultra on your iPhone too. Full answer →
Built by freedivers, for freedivers.